How I Used Tactical Empathy to Close a €2.3M Deal
Breaking down the PFG Popken negotiation using Chris Voss techniques to transform a struggling account into our biggest success story.
A Strategic Account Manager passionate about sales, negotiations, and driving growth.
Building multimillion-euro portfolios and driving sustained growth across leading companies
Built and managed multimillion-euro pipelines delivering sustained revenue growth across e-commerce, IoT, and SaaS providers.
Secured exceptional client retention through value-based selling and advanced negotiation techniques.
Overseeing a 12-account portfolio at Zalando, delivering €8-12M in ZEOS revenue annually.
Closed €9.6M in revenue over 2 years, managing 8 Tier 1 oil and gas accounts including strategic expansion to North America.
Transformed PFG Popken's ZFS share from 4% to 80% (4K → 800K units/month), driving €2.3M incremental profit.
Tenacious approach to strategic account management - never backing down, finding creative solutions, and celebrating victories.
Proven frameworks and techniques that drive consistent results in complex B2B sales environments
Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champion, Competition
Teach for Differentiation, Tailor to Stakeholders, Take Control of the conversation and drive insights
Situation, Problem, Implication, Need-Payoff questioning to uncover and develop customer needs
Chris Voss negotiation tactics: mirroring, labeling, calibrated questions, and getting to "That's Right"
Real-world applications of strategic account management techniques and negotiation wins
Breaking down the PFG Popken negotiation using Chris Voss techniques to transform a struggling account into our biggest success story.
A step-by-step breakdown of how proper qualification using MEDDPICC led to the largest multichannel uplift in company history.
Why persistence, tenacity, and never backing down from challenges led to 25% average contract expansion across my portfolio.
Strategic account management across cultures and time zones while managing 8 Tier 1 oil and gas accounts worth €9.6M.
How systematic opportunity mapping within existing accounts led to millions in incremental revenue discovery.
Beyond product features: How to position outcomes, demonstrate ROI, and build partnerships that clients never want to leave.
Essential resources that shaped my strategic account management philosophy
Game-changing negotiation tactics from an FBI hostage negotiator. Tactical empathy and getting to "That's Right" are game-changers.
Revolutionary approach to B2B selling. Teaching prospects something new about their business is the key to winning complex deals.
The foundation of consultative selling. Master the art of asking Situation, Problem, Implication, and Need-payoff questions.
The blueprint for managing complex B2B sales with multiple stakeholders. Essential for strategic account management.
with Sam Jacobs
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Listen on Applewith Kwame Christian
Practical negotiation strategies and real-world applications for business professionals and entrepreneurs.
Listen on SpotifyLike the honey badger, I approach every challenge with tenacity and resourcefulness. When others see obstacles, I see opportunities. When deals get complex, I get focused. And when the work is done, I always take time to celebrate the victories - both big and small.
The Client Focused Badger Philosophy
Never back down • Find creative solutions • Celebrate every victory
Ready to discuss strategic account management, share negotiation stories, or explore collaboration opportunities?
Berlin, Germany